Contact
Welcome to CozyDuvet, where every conversation begins with care and ends with comfort. We believe that exceptional customer service is an essential part of creating a wonderful shopping experience. Just as our bedding collections are inspired by the calm elegance of the Modern Korean Bedroom, our customer support is built around kindness, clarity, patience, and genuine attention to every customer. Whether you are discovering our collections for the first time, preparing to place an order, tracking a shipment, or seeking assistance after your purchase, our dedicated support team is always happy to help.
Shopping online should feel simple, comfortable, and worry-free. We understand that choosing bedding is a personal decision. Questions about sizes, colors, materials, care instructions, shipping, or returns are completely natural, and we encourage you to reach out whenever you need assistance. Every message we receive is treated with respect, and our goal is always to provide clear answers and practical solutions as quickly as possible.
At CozyDuvet, we value long-term relationships more than one-time purchases. Every customer deserves friendly communication, honest guidance, and dependable support before, during, and after every order. Whether you are furnishing a new bedroom, refreshing your home décor, selecting a thoughtful gift, or simply searching for bedding that brings comfort to everyday life, we are here to make your experience as enjoyable as possible.
Get in Touch
CozyDuvet
Business Address
8650 Boul. Gouin E
Montréal, QC H1E 1C2
Canada
Customer Support Email
support@CozyDuvet.store
Customer Service Phone
(647) 806-3729
Customer Support
Our customer care team is available to assist with a wide range of inquiries, including:
Product recommendations
Bedding size guidance
Material and fabric information
Color selection assistance
Order placement support
Payment questions
Order modifications
Shipping updates
Delivery tracking
Return requests
Exchange assistance
Refund inquiries
Product care instructions
Website navigation
General feedback
Business inquiries
If your question is not listed above, please don't hesitate to contact us. We will gladly direct your request to the appropriate team member.
Before Contacting Us
To help us resolve your inquiry as efficiently as possible, we recommend including the following information in your message whenever applicable:
Your full name
Order number
Email address used during checkout
Product name
A detailed description of your question or concern
Photos or videos if reporting a damaged, incorrect, or defective product
Providing complete information in your initial message allows us to investigate your request more quickly and reduces unnecessary delays.
Email Support
Email is the fastest and most effective way to reach our customer support team.
Email: support@CozyDuvet.store
Most emails receive a response within 1–2 business days. During major holidays or promotional events, response times may be slightly longer due to increased inquiry volume.
Please avoid sending multiple messages regarding the same request, as duplicate emails may slow the support process. If you have not received a reply after checking your inbox, please review your spam or junk folder before contacting us again.
Phone Support
If you prefer speaking directly with a member of our team, you are welcome to contact us by phone.
Phone: (647) 806-3729
Our representatives are happy to answer general questions regarding products, orders, shipping, and store policies. If your request requires photographs, documentation, or order verification, we may ask you to continue the conversation by email to ensure everything is handled accurately.
Order Assistance
If you have already placed an order, we can assist you with:
Order confirmation
Processing status
Shipping progress
Tracking updates
Delivery estimates
Address corrections before shipment
Order cancellation requests
Replacement requests
Exchange availability
Refund status
Questions about received products
Whenever possible, please include your order number when contacting us about an existing purchase.
Product Guidance
Choosing the perfect bedding is important, and we are always happy to help you make the right decision.
Our team can provide guidance regarding:
Duvet cover sizes
Fitted sheet dimensions
Pillowcase compatibility
Fabric characteristics
Satin bedding
Washed cotton collections
Seersucker bedding
Korean-inspired bedding styles
Color coordination
Bedroom styling ideas
Package contents
Care recommendations
Our goal is to help you find products that complement both your personal style and your living space.
Shipping Support
If your shipment has been delayed or your tracking information appears unusual, we are happy to investigate on your behalf whenever possible.
We can assist with:
Tracking updates
Shipping estimates
Carrier information
International delivery questions
Customs guidance
Lost shipment investigations
Returned package assistance
Delivery confirmation
Although international shipping occasionally experiences customs or carrier delays beyond our control, we will always do our best to keep you informed throughout the process.
Returns & Refunds
If you need to return a product or request a refund, please contact us before sending anything back.
Our team will guide you through every step, including:
Return eligibility
Return instructions
Approved return address
Exchange options
Replacement requests
Refund processing
Required documentation
Our goal is to make every approved return as simple and straightforward as possible.
Business Hours
Our online store is available 24 hours a day, 7 days a week, allowing you to browse and place orders whenever it is convenient.
Customer support inquiries are typically processed during regular business days. Messages received on weekends or public holidays will be answered as soon as possible on the next available business day.
Our Commitment
At CozyDuvet, customer satisfaction is at the heart of everything we do. Every question deserves a thoughtful answer, every concern deserves careful attention, and every customer deserves to feel valued.
We continually work to improve our products, our website, and our services based on customer feedback. Your comments and suggestions help us grow and allow us to provide an even better shopping experience for customers around the world.
Whether you are purchasing your very first bedding set from CozyDuvet or returning as one of our loyal customers, we sincerely appreciate the opportunity to serve you. Thank you for trusting us to be part of your home, your comfort, and your everyday moments.
We look forward to hearing from you and assisting you whenever you need us. Your comfort is our priority, and your satisfaction will always remain at the center of everything we do.