Terms of service

Last Updated: July 11, 2026

Welcome to CozyDuvet.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, content, and all purchases made through CozyDuvet.store. By visiting our website, browsing our collections, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any portion of these Terms, please discontinue use of the website and refrain from placing an order. These Terms are intended to comply with applicable Canadian laws, including consumer protection principles, and the requirements of the Shopify platform on which our store operates.

CozyDuvet.store is an online retailer specializing in duvet covers, bedding sets, fitted sheets, pillowcases, bedroom accessories, and related home textile products. Our goal is to provide customers with carefully selected products inspired by modern Korean bedroom aesthetics, combining simplicity, comfort, and everyday functionality. We reserve the right to modify, suspend, or discontinue any part of the website, products, services, pricing, promotions, or policies at any time without prior notice, except where prohibited by applicable law.

To place an order through CozyDuvet.store, you must have the legal capacity to enter into a binding agreement under the laws applicable in your place of residence. By placing an order, you represent that all information provided during checkout is accurate, complete, and current. You agree not to impersonate another individual, provide false payment information, use fraudulent identities, or otherwise attempt to deceive us during any transaction. We reserve the right to refuse service, cancel orders, or terminate accounts if we reasonably believe that false, misleading, or fraudulent information has been provided.

All product descriptions, photographs, dimensions, specifications, colors, prices, availability, and promotional information displayed on our website are provided in good faith. While we make every reasonable effort to ensure accuracy, errors may occasionally occur due to typographical mistakes, supplier updates, technical issues, photography limitations, or system synchronization. We do not guarantee that every product description, image, measurement, or specification is completely error-free. Product photographs are intended for illustration purposes and may include decorative items, comforter inserts, pillows, furniture, or accessories that are not included unless specifically stated in the product description. Customers are responsible for carefully reviewing all product details before completing a purchase.

Because bedding products are manufactured using different materials and production methods, slight variations in color, stitching, texture, print placement, or measurements may occur. Colors displayed on electronic devices may differ depending on monitor calibration, screen settings, lighting conditions, and photography. Slight manufacturing tolerances do not constitute defects. Customers are encouraged to review product dimensions carefully before ordering to ensure compatibility with their mattress, duvet insert, pillows, or existing bedding.

When placing an order, you agree that the information submitted during checkout, including your name, billing address, shipping address, email address, telephone number, and payment details, is accurate and complete. You are responsible for ensuring that your shipping address is correct before completing your purchase. CozyDuvet.store is not responsible for delivery delays, failed deliveries, or additional shipping expenses resulting from incorrect or incomplete address information supplied by the customer.

Submitting an order does not automatically constitute acceptance of the order. After payment is authorized, you will receive an order confirmation acknowledging receipt of your order request. A legally binding sales agreement is formed only after your order has been accepted and prepared for fulfillment. We reserve the right to decline or cancel any order for reasons including but not limited to product unavailability, pricing errors, payment authorization failure, suspected fraud, duplicate orders, shipping restrictions, violations of these Terms, or circumstances beyond our reasonable control. If payment has already been collected for a cancelled order, an appropriate refund will be issued to the original payment method.

All prices displayed on CozyDuvet.store are shown in the currency indicated during checkout. Prices may change without prior notice. Promotional prices, discounts, coupon codes, seasonal sales, and limited-time offers are valid only during their stated promotional period and cannot be applied retroactively unless required by law. Taxes, customs duties, import fees, or other government charges may apply depending on the destination country and local regulations. Customers are responsible for complying with applicable import laws and paying any mandatory governmental charges unless otherwise stated during checkout.

Payments are securely processed through Shopify-supported payment providers. CozyDuvet.store does not store complete credit card information on its own servers. By submitting payment information, you authorize the applicable payment processor to charge the total purchase amount, including applicable taxes and shipping charges. If a payment transaction is declined, reversed, or determined to be unauthorized, we reserve the right to cancel the associated order until successful payment has been received.

CozyDuvet.store currently offers free standard worldwide shipping on eligible orders. Estimated delivery times shown on the website are provided for convenience only and are not guaranteed delivery dates. Shipping estimates may be affected by weather conditions, customs inspections, carrier delays, transportation disruptions, public holidays, labor shortages, force majeure events, or other circumstances outside our reasonable control. Customers acknowledge that shipping times are estimates rather than contractual guarantees.

Risk of loss and title to purchased products generally transfer to the customer upon delivery to the shipping address provided during checkout, except where applicable law provides otherwise. Customers should inspect all products promptly after delivery and notify us as soon as reasonably possible if an item arrives damaged, defective, incorrect, or incomplete.

Our Return & Refund Policy forms an integral part of these Terms. By placing an order, customers acknowledge that they have reviewed and accepted the Return & Refund Policy available on our website. Eligibility for returns, exchanges, refunds, damaged product claims, cancellations, and related matters shall be governed by that policy together with any mandatory consumer rights provided by applicable law.

Customers may create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities occurring under your account. If you believe your account has been accessed without authorization, you should notify us immediately. We reserve the right to suspend or terminate accounts involved in fraudulent activities, abuse of promotions, unauthorized resale, excessive return abuse, or violations of these Terms.

All content available on CozyDuvet.store, including text, product descriptions, logos, graphics, photographs, icons, website design, page layouts, videos, illustrations, trademarks, software, and other intellectual property, is owned by CozyDuvet.store, its licensors, suppliers, or content providers and is protected under applicable intellectual property laws. Customers are granted a limited, non-exclusive, non-transferable license to access and use the website solely for personal, lawful shopping purposes. You may not reproduce, distribute, modify, publicly display, commercially exploit, scrape, copy, reverse engineer, or create derivative works based on any portion of the website without prior written permission.

You agree not to use the website for unlawful purposes or in any manner that could interfere with its normal operation. Prohibited conduct includes attempting unauthorized access to our systems, introducing malicious software, harvesting customer information, transmitting spam, using automated bots without permission, violating intellectual property rights, interfering with website security, submitting false claims, engaging in fraudulent transactions, or otherwise violating applicable laws.

From time to time, CozyDuvet.store may provide blogs, styling guides, decorating inspiration, product care recommendations, educational articles, customer reviews, or other informational content. Such content is provided for general informational purposes only and should not be interpreted as professional interior design, medical, legal, financial, or technical advice. Customers remain responsible for determining whether a product is suitable for their individual needs.

Our website may contain links to third-party websites, payment providers, shipping companies, social media platforms, or other external services. These links are provided solely for customer convenience. CozyDuvet.store does not control and is not responsible for the content, security, availability, privacy practices, or policies of third-party websites. Accessing third-party websites is entirely at your own risk.

To the maximum extent permitted by applicable law, CozyDuvet.store shall not be liable for indirect, incidental, consequential, punitive, exemplary, or special damages arising from or relating to your use of the website, inability to use the website, delays in delivery, product availability, technical interruptions, data loss, business interruption, lost profits, or any similar damages, even if we have been advised of the possibility of such damages. Our total liability relating to any order shall generally not exceed the amount actually paid by the customer for the product giving rise to the claim, except where greater liability is required by applicable law.

Nothing contained in these Terms excludes or limits any statutory warranties, consumer guarantees, or legal rights that cannot lawfully be excluded under applicable legislation. If local consumer protection laws provide additional rights or remedies, those rights remain unaffected by these Terms.

Customers agree to indemnify, defend, and hold harmless CozyDuvet.store, its owners, directors, employees, contractors, affiliates, suppliers, fulfillment partners, service providers, and agents from and against any claims, liabilities, damages, losses, expenses, legal costs, or demands arising from the customer's misuse of the website, breach of these Terms, violation of applicable laws, infringement of third-party rights, fraudulent conduct, or negligent actions.

We reserve the right to investigate suspected violations of these Terms. Where appropriate, we may suspend accounts, refuse future orders, cancel pending transactions, restrict website access, cooperate with law enforcement authorities, or pursue any other remedies available under applicable law.

These Terms shall be governed and interpreted in accordance with the laws of the Province of Québec and the applicable federal laws of Canada, without regard to conflict of law principles. Where mandatory consumer protection legislation requires another jurisdiction's laws to apply, those mandatory legal rights shall prevail to the extent required by law. Any dispute arising from these Terms shall first be addressed through good-faith negotiations between the customer and CozyDuvet.store. If a mutually satisfactory resolution cannot be reached, disputes may be submitted to the courts having appropriate jurisdiction unless another dispute resolution process is required by applicable law.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be interpreted or replaced to the minimum extent necessary to reflect its original intent while remaining legally enforceable.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available to us. Any waiver must be made expressly in writing to be legally effective.

We may revise these Terms of Service periodically to reflect changes in our business practices, legal obligations, Shopify platform requirements, technological developments, or customer service procedures. Updated versions become effective upon publication on CozyDuvet.store unless otherwise required by applicable law. Customers are encouraged to review these Terms regularly before making purchases. Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.

If you have any questions regarding these Terms of Service or require assistance concerning your rights and obligations when using CozyDuvet.store, please contact us using the information below:

CozyDuvet.store
Address: 8650 Boul. Gouin E, Montréal, QC H1E 1C2, Canada
Email: support@CozyDuvet.store
Phone: (647) 806-3729