Contact information
Last Updated: July 11, 2026
Welcome to CozyDuvet.store. We believe that exceptional customer service is just as important as the quality of the bedding we offer. Inspired by the calm elegance and thoughtful simplicity of a Modern Korean Bedroom, our customer support philosophy focuses on clear communication, friendly assistance, timely responses, and practical solutions. Whether you have questions before placing an order, need assistance after delivery, require product recommendations, or simply want additional information about our collections, our team is here to help. This Contact Information page explains how you can reach us, what types of assistance we provide, our typical response times, and what information you should include when contacting us so we can assist you as efficiently as possible.
At CozyDuvet.store, we understand that purchasing bedding online is an important decision. Customers often have questions regarding sizes, colors, materials, shipping times, product care, compatibility with different mattress dimensions, order tracking, returns, exchanges, or payment methods. Our goal is to answer these questions with professionalism, honesty, and attention to detail. We are committed to creating a shopping experience that feels welcoming, comfortable, and reliable from your very first visit until long after your order has been delivered.
Our customer support team assists customers from many different countries and time zones. Because we serve an international customer base, response times may vary slightly depending on weekends, holidays, seasonal promotions, and overall inquiry volume. Nevertheless, every message received is reviewed carefully, and we strive to respond as promptly as possible.
Business Contact Information
Store Name
CozyDuvet.store
Business Address
8650 Boul. Gouin E
Montréal, QC H1E 1C2
Canada
Customer Support Email
support@CozyDuvet.store
Customer Service Phone
(647) 806-3729
These contact details should be used for customer support inquiries, order assistance, shipping questions, return requests, refund inquiries, product information, website assistance, and general business communication.
Customer Support Services
Our support team is available to assist with a wide variety of questions and requests, including but not limited to:
Product recommendations
Bedding size guidance
Material and fabric information
Color selection assistance
Order placement support
Payment questions
Order confirmation
Order modifications
Order cancellation requests
Shipping updates
Tracking assistance
Delivery estimates
Damaged item reports
Missing item claims
Return requests
Exchange requests
Refund inquiries
Product care recommendations
Website navigation assistance
Promotional campaign questions
General customer feedback
Business inquiries
If you are unsure whether your question falls within one of these categories, simply contact us and we will gladly direct your inquiry to the appropriate member of our support team.
Before You Contact Us
To help us resolve your request as quickly as possible, please include as much relevant information as possible in your first message.
For existing orders, please provide:
Full name
Order number
Email address used during checkout
Product name
Description of your request
Photographs if applicable
For shipping inquiries, including the tracking number is also helpful whenever available.
If your inquiry concerns a damaged, defective, incorrect, or incomplete order, please attach clear photographs of:
The entire product
The affected area
The shipping package
The shipping label
Any missing or incorrect items received
Providing complete information allows us to investigate your request more efficiently and reduces unnecessary delays.
Email Support
Email is the preferred method of contacting CozyDuvet.store because it allows us to review order information, verify purchase records, examine photographs, and provide detailed written responses.
Email Address:
Our support specialists carefully review every email individually. Most inquiries receive a response within 1 to 2 business days. During major sales events, holidays, or periods of unusually high demand, responses may require slightly additional time.
Please avoid sending multiple duplicate emails regarding the same request, as doing so may delay processing by creating duplicate support tickets.
If you have not received a response after several business days, please check your spam, junk, or promotions folder before contacting us again.
Telephone Support
Customers who prefer speaking directly with our support team may contact us by telephone.
Phone Number:
(647) 806-3729
Telephone support is intended for general customer assistance, order questions, shipping inquiries, and product information.
If additional investigation is required, such as reviewing photographs or verifying documentation, our representatives may ask you to continue the conversation through email so that written records and supporting files can be exchanged securely.
Mailing Address
Our business mailing address is:
CozyDuvet.store
8650 Boul. Gouin E
Montréal, QC H1E 1C2
Canada
Please note that this address is intended for business correspondence only.
Do not send product returns, exchanges, warranty claims, or damaged merchandise to this address unless our customer support team has specifically instructed you to do so. Return shipments sent without prior authorization may experience delays, refusal, or processing difficulties.
Order Support
If you have already placed an order, we are happy to assist with:
Order confirmation
Processing status
Shipping progress
Tracking updates
Estimated delivery
Address correction requests before shipment
Cancellation requests before fulfillment
Product availability
Replacement requests
Refund status
Exchange requests
Questions regarding received items
Whenever possible, please include your order number in all communications regarding an existing purchase.
Product Assistance
Choosing bedding online sometimes requires additional guidance. Our support team is available to answer questions regarding:
Duvet cover sizes
Pillowcase dimensions
Fabric characteristics
Polyester materials
Washed cotton bedding
Satin bedding
Seersucker bedding
Color recommendations
Bedroom styling
Product compatibility
Package contents
Care instructions
General purchasing advice
Our recommendations are intended to help customers make informed purchasing decisions before placing an order.
Shipping Assistance
If your shipment appears delayed or tracking information has not updated recently, we will gladly investigate with the shipping carrier whenever appropriate.
Shipping assistance includes:
Tracking verification
Carrier updates
Delivery estimates
International shipping information
Customs guidance
Lost shipment investigations
Returned package assistance
Delivery confirmation
Please remember that international shipments occasionally experience customs processing or transportation delays beyond the control of CozyDuvet.store.
Returns and Refunds
If you wish to request a return, exchange, or refund, please contact us before sending any products back.
Our support team will explain:
Return eligibility
Return instructions
Approved return address
Required documentation
Refund processing
Replacement options
Exchange availability
Inspection procedures
For the fastest service, please include photographs whenever applicable.
Business Hours
Although our website accepts orders twenty-four hours a day, seven days a week, customer support responses are generally processed during normal business operations.
Business Hour Schedule:
Monday through Friday
Weekend and holiday inquiries remain important to us and will be answered as soon as possible during the next available business period.
Language Support
Our customer support team primarily communicates in English.
Whenever possible, we also make reasonable efforts to understand inquiries submitted in other languages by using available translation resources. However, English remains the official language used for customer service documentation, order records, and policy interpretation.
Privacy and Confidentiality
Protecting customer privacy is extremely important to us.
Information you provide while contacting CozyDuvet.store is used only for legitimate customer service purposes, including:
Order verification
Identity confirmation
Shipping assistance
Return processing
Refund administration
Fraud prevention
Customer communication
Service improvement
We never ask customers to send complete payment card information by email.
If you receive a suspicious message claiming to represent CozyDuvet.store and requesting confidential financial information, please contact us immediately before responding.
Customer Satisfaction
Every inquiry receives our full attention because we value long-term relationships with our customers rather than simply completing individual transactions.
If your experience does not meet your expectations, we encourage you to contact us before leaving negative feedback or opening a payment dispute. In many situations, our support specialists can provide a practical solution quickly and fairly.
Whether you have a simple question about bedding dimensions or require assistance with a complex order issue, we remain committed to providing courteous, respectful, and professional service throughout every stage of your shopping experience.
Feedback and Suggestions
Customer feedback helps us improve both our products and our services.
We welcome comments regarding:
Website usability
Shopping experience
Product quality
Packaging
Delivery experience
Customer service
Product suggestions
Future collections
Bedroom inspiration
General recommendations
Your feedback plays an important role in helping us continue creating a shopping experience inspired by comfort, simplicity, and thoughtful design.
Final Contact Details
CozyDuvet.store
Business Address
8650 Boul. Gouin E
Montréal, QC H1E 1C2
Canada
Customer Support Email
support@CozyDuvet.store
Phone
(647) 806-3729
Thank you for choosing CozyDuvet.store. We sincerely appreciate your trust and look forward to helping you create a bedroom that feels peaceful, comfortable, and beautifully inspired by modern Korean living. Every message you send is important to us, and our team is committed to providing friendly, reliable, and responsive support whenever you need assistance.