Shipping policy

Last Updated: July 11, 2026

Welcome to CozyDuvet.store. We believe that shopping for bedding should be a relaxing experience from the moment you place your order until your new bedding arrives at your home. Inspired by the calm, elegant atmosphere of a Modern Korean Bedroom, we strive to provide a smooth, transparent, and reliable shipping experience for every customer. This Shipping Policy explains how we process orders, estimate delivery times, calculate shipping costs, handle delays, manage international deliveries, and address common shipping questions. By placing an order with CozyDuvet.store, you acknowledge that you have read and agreed to this Shipping Policy together with our Terms of Service and Return & Refund Policy.

CozyDuvet.store proudly offers Free Standard Worldwide Shipping on eligible orders unless otherwise stated on a specific product page. Our goal is to make premium bedding accessible to customers around the world without unexpected shipping charges. From luxurious satin duvet covers to soft washed cotton bedding sets and elegant Korean-inspired bedroom collections, every order is prepared with care before beginning its journey to your home.

After your order is successfully placed, you will receive an order confirmation email containing the details of your purchase. Please review this confirmation carefully. If you notice any errors regarding your shipping address, selected product, size, color, or contact information, please contact us immediately at support@CozyDuvet.store. Once an order enters processing or fulfillment, modifications may no longer be possible.

Orders are generally processed within 1 to 3 business days. Processing includes payment verification, inventory confirmation, quality inspection when applicable, packaging preparation, and shipment scheduling. Business days refer to Monday through Friday and exclude weekends, statutory holidays, and public holidays observed by our fulfillment partners.

During periods of unusually high demand, promotional campaigns, seasonal sales, product launches, or major holidays, processing may require additional time. While we make every effort to process orders promptly, processing times are estimates and not guaranteed. Customers will be notified if significant delays occur.

Once your order has been processed, it will be transferred to one of our trusted logistics partners for shipment. Standard international delivery generally requires approximately 7 to 10 business days, depending on the destination country, customs procedures, transportation conditions, and local courier operations. Certain remote locations, islands, military addresses, or regions with limited carrier service may require additional transit time.

Estimated shipping times are provided for convenience only and should not be interpreted as guaranteed delivery dates. Actual delivery may vary due to circumstances beyond our reasonable control, including severe weather, customs inspections, transportation disruptions, carrier delays, labor shortages, public holidays, airport congestion, natural disasters, government restrictions, security inspections, or other force majeure events.

CozyDuvet.store currently ships to many countries worldwide. However, shipping availability may vary depending on local regulations, carrier limitations, customs restrictions, sanctions, or operational constraints. We reserve the right to decline shipment to destinations where delivery is unavailable, prohibited, excessively risky, or commercially impractical. If we cannot fulfill your order due to shipping restrictions, you will be notified and any applicable payment will be refunded.

Shipping addresses should be entered carefully during checkout. Customers are solely responsible for providing complete and accurate shipping information, including apartment numbers, postal codes, recipient names, and telephone numbers when required. CozyDuvet.store cannot be held responsible for delivery failures, delays, returned packages, or additional shipping expenses resulting from incorrect or incomplete address information provided by the customer.

If you discover an address error immediately after placing your order, please contact us as soon as possible. We will make reasonable efforts to update your shipping information before fulfillment begins. However, once the order has been packed or shipped, address modifications may no longer be possible.

After your package has been dispatched, a shipping confirmation email will normally be sent to the email address provided during checkout. When available, this email will include shipment tracking information so you can monitor the progress of your delivery. Tracking information may require 24 to 72 hours before becoming active within the carrier's tracking system.

Customers are encouraged to monitor tracking updates regularly. Delivery status depends on information supplied by the shipping carrier and may occasionally experience update delays. Temporary pauses in tracking activity do not necessarily indicate that a shipment has been lost. International shipments often experience tracking interruptions while packages move between countries or await customs processing.

Most orders are shipped as complete packages. However, in certain situations, orders containing multiple products may be shipped separately from different warehouses or fulfillment centers. This may occur because of inventory availability, product dimensions, supplier location, or shipping efficiency. If your order is divided into multiple shipments, you will receive separate tracking information whenever available.

CozyDuvet.store carefully packages every order to help protect products during transportation. Bedding products are inspected before shipment to verify that the correct size, color, quantity, and product variant have been selected according to your order. Although we take reasonable precautions during packaging, transportation is handled by independent logistics providers and we cannot completely eliminate the possibility of shipping damage.

Customers should inspect their packages promptly upon delivery. If a package appears visibly damaged, opened, crushed, or tampered with during transportation, please photograph the package before opening it whenever reasonably possible. If the contents are damaged, defective, incorrect, or incomplete, contact us promptly at support@CozyDuvet.store and include your order number together with clear photographs showing the issue. We will review each claim individually and work toward an appropriate resolution in accordance with our Return & Refund Policy.

Many of our bedding products are shipped internationally. Depending on your country's import regulations, customs authorities may inspect shipments entering the destination country. Customs clearance procedures are administered entirely by government authorities and are outside the control of CozyDuvet.store. While most shipments proceed without significant interruption, customs inspections may occasionally extend delivery times.

Customers are responsible for complying with local import regulations applicable within their country. Certain destinations may impose customs duties, import taxes, value-added taxes, brokerage fees, or other government charges. Unless expressly stated otherwise during checkout, these charges remain the responsibility of the customer. CozyDuvet.store cannot predict or guarantee the amount of customs duties that may apply because such fees vary according to local laws and governmental policies.

If customs authorities request additional documentation or information from the customer, prompt cooperation may help avoid unnecessary delays. Failure to complete customs requirements may result in returned shipments, abandoned packages, storage fees, or destruction of the shipment according to local customs regulations.

In rare situations, shipments may experience unexpected delays due to transportation disruptions, customs processing, adverse weather conditions, political events, public emergencies, labor strikes, carrier capacity limitations, airline scheduling changes, or other events beyond our reasonable control. While we understand that delays can be frustrating, such circumstances are unfortunately unavoidable within international shipping networks.

If your tracking information has not been updated for an unusually long period or your package appears delayed beyond the estimated delivery window, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and provide updated information whenever possible.

A shipment may occasionally be returned to us because of an incorrect address, repeated unsuccessful delivery attempts, refusal by the recipient, failure to pay required customs charges, or failure to collect the package from the carrier within the required timeframe. If a shipment is returned under these circumstances, we will contact you after the package has been received. Depending on the situation, additional shipping charges may apply before reshipment. If you no longer wish to receive the order, any applicable refund will be processed in accordance with our Return &Refund Policy and may be reduced by unrecoverable shipping or administrative costs where permitted by applicable law.

If tracking indicates that your package has been delivered but you cannot locate it, please first check around your property, mailbox, parcel lockers, reception desk, building management office, household members, neighbors, or any safe delivery location commonly used by the carrier. If the package remains missing, contact both the carrier and CozyDuvet.store as soon as possible. We may request additional information to assist in the investigation.

Packages confirmed as lost during transit may qualify for replacement or refund following verification with the shipping carrier. The appropriate resolution will depend upon the circumstances of the shipment, available tracking information, carrier investigation results, and applicable consumer protection laws.

Customers should ensure that someone is available to receive deliveries when required. Certain carriers may require a signature depending on package value, destination, or local delivery policies. If a signature is required and delivery cannot be completed, additional delivery attempts or pickup arrangements may be necessary according to the carrier's procedures.

Risk of loss generally transfers upon successful delivery to the shipping address provided during checkout, except where mandatory consumer protection laws provide otherwise. Customers should take reasonable precautions to secure delivered packages, particularly in locations where unattended deliveries are common.

Shipping estimates displayed throughout the website are provided as general guidance only. Delivery performance depends upon numerous independent organizations including customs agencies, airlines, postal services, local courier companies, and transportation providers. Consequently, CozyDuvet.store cannot guarantee exact delivery dates and shall not be responsible for delays caused by circumstances outside our reasonable control.

Occasionally, promotional events may include expedited shipping upgrades or special shipping offers. Unless specifically stated during checkout, free shipping refers to our standard shipping service only. Expedited shipping options, where available, may require additional charges and remain subject to carrier availability.

Customers placing large commercial orders, wholesale purchases, or unusually high-volume orders may be contacted to verify shipping arrangements before fulfillment begins. Additional processing time may be required for unusually large shipments to ensure appropriate packaging and transportation.

We reserve the right to modify shipping methods, fulfillment locations, packaging materials, logistics providers, processing procedures, and estimated delivery schedules whenever necessary to improve operational efficiency or respond to changing business conditions. Such changes will not affect completed orders except where reasonably necessary to fulfill the purchase.

CozyDuvet.store is committed to providing clear communication throughout the shipping process. If you have any questions regarding your shipment, delivery estimates, tracking information, customs procedures, or shipping policies, our customer support team will be pleased to assist you.

For shipping assistance or delivery inquiries, please contact:

CozyDuvet.store
Address: 8650 Boul. Gouin E, Montréal, QC H1E 1C2, Canada
Email: support@CozyDuvet.store
Phone: (647) 806-3729

Our team is dedicated to making every delivery experience as comfortable and dependable as the bedding we proudly offer, ensuring that your order arrives ready to help create a peaceful, modern, and inviting bedroom.