Refund policy

Last Updated: July 11, 2026

At CozyDuvet.store, we believe that a peaceful home begins with comfort, trust, and thoughtful service. Inspired by the warmth and simplicity of a Modern Korean Bedroom, our goal is to make every shopping experience feel calm, clear, and reassuring. We carefully select bedding products designed to bring softness, beauty, and everyday comfort into your bedroom. However, we understand that an item may occasionally arrive damaged, differ from what you expected, or simply not be the right choice for your space. This Return & Refund Policy explains how returns, exchanges, cancellations, damaged-item claims, and refunds are handled when you purchase from CozyDuvet.store.

This policy is intended to work alongside applicable consumer-protection laws. Nothing in this policy limits any mandatory legal rights available to you in your province, territory, state, or country. In Québec, merchants must honour the return policy they publish, while defective products remain subject to legal warranties and other statutory protections. Shopify also allows merchants to publish return rules, receive return requests, inspect returned products, and issue refunds through their order-management system.

1. Our 30-Day Return Promise

CozyDuvet.store accepts eligible return requests submitted within 30 calendar days of the date your order is marked as delivered. To qualify, the return request must be sent to us before the end of this 30-day period.

We offer free returns for eligible products when the return is approved in advance and completed according to the instructions provided by our customer-support team. Depending on your location, we may provide a prepaid return label, arrange another approved return method, or reimburse an approved amount of return postage after receiving valid proof of payment.

Please do not return any product without first contacting us. Products sent to our business address, supplier, warehouse, fulfilment partner, or another location without authorization may be refused, delayed, lost, or returned to the sender. The address listed in this policy is our business contact address and is not automatically the return destination for every order.

To begin a return, contact us at:

Email: support@CozyDuvet.store
Phone: (647) 806-3729
Business Address: 8650 Boul. Gouin E, Montréal, QC H1E 1C2, Canada

Please include your full name, order number, email address used at checkout, the product you wish to return, and a brief explanation of the reason for the return. Photographs may be requested when an item is damaged, defective, incorrect, incomplete, or materially different from its product description.

2. Return Eligibility Requirements

To be eligible for a standard return, the product must be in substantially the same condition in which it was received. Unless the product arrived damaged or defective, it must be unused, unwashed, unaltered, unstained, and free from hair, pet hair, perfume, smoke, detergent, body oils, makeup, or other signs of use.

Whenever reasonably possible, the product should be returned with its original packaging, tags, labels, inserts, storage bags, accessories, and any components included in the shipment. You must also provide a receipt, order confirmation, or another acceptable form of proof of purchase.

For bedding products, customers may carefully inspect the colour, pattern, texture, dimensions, stitching, and general appearance after delivery. However, bedding that has been slept on, washed, dried, ironed, treated with chemicals, altered, or used beyond reasonable inspection may not qualify for a change-of-mind return.

Opening the external shipping package does not automatically make an item ineligible. However, for hygiene-sensitive products, removing sealed internal packaging or using the product may affect return eligibility unless the product is defective, damaged, incorrectly supplied, or otherwise protected by applicable law.

Each return is reviewed individually. Approval depends on the condition of the product, the reason for return, the date of the request, supporting evidence, and any legal rights that apply to the transaction.

3. Bedding Sets and Included Components

Many products sold by CozyDuvet.store are multi-piece bedding sets. Depending on the product selected, a set may include a duvet cover, fitted sheet, flat sheet, pillowcases, or decorative covers.

Unless expressly stated on the product page, duvet inserts, comforter fillings, pillows, mattresses, bed frames, cushions, decorations, and photographic props are not included. Product images may show inserts or furnishings to demonstrate how the bedding appears when styled.

A multi-piece set must normally be returned as a complete set. We may decline a standard return or deduct the value of missing components when pillowcases, covers, storage bags, accessories, or other pieces are not returned. If only one component arrived damaged, defective, or incorrect, we may offer a replacement for that component instead of requiring the entire set to be returned.

Customers are responsible for reviewing the product title, description, size chart, package contents, colour options, and variant selected before completing an order.

4. Non-Returnable Products

The following products are generally not eligible for change-of-mind returns:

Products returned after the 30-day return period

Products that have been washed, used, altered, repaired, stained, damaged, or improperly handled after delivery

Products showing signs of sleep use, body contact beyond reasonable inspection, smoke, perfume, detergent, pet exposure, or household contamination

Products missing essential components, labels, accessories, or significant parts of the original packaging

Personalized, custom-made, monogrammed, altered, or made-to-order products

Gift cards, promotional credits, and store credits

Final-sale or clearance products clearly identified as non-returnable before purchase

Products purchased from another website, seller, marketplace, or retail store

Products returned without prior authorization or sent to an unapproved address

Items that cannot reasonably be accepted for hygiene or health reasons after being unsealed, except where they are defective or applicable law requires a remedy

A product listed above may still qualify for repair, replacement, refund, or another legal remedy if it was delivered damaged, defective, incorrect, materially misdescribed, or subject to mandatory consumer-protection rights.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as reasonably possible after delivery. Contact us promptly if the package or product is damaged, defective, incorrect, incomplete, or materially different from what you ordered.

For the fastest resolution, send us:

Your order number

A clear description of the issue

Photographs of the complete product

Close-up photographs showing the defect or damage

A photograph of the external package and shipping label

A photograph of all products and components received

A short video when photographs do not adequately demonstrate the problem

Please retain the product and all packaging until we have completed our review. Do not discard, wash, repair, alter, donate, or return the product unless instructed to do so.

After reviewing the claim, we may offer an appropriate solution, including a replacement product, replacement component, exchange, partial refund, full refund, store credit, repair where reasonable, or another remedy required by applicable law.

We do not charge approved return-shipping costs when a product has been confirmed as damaged, defective, incorrect, or materially misdescribed. In some cases, returning a low-value damaged product may not be necessary. We will notify you in writing if the product does not need to be returned.

Minor differences that do not affect normal use may not constitute defects. These can include slight colour variations caused by lighting, screen settings, photography, dye lots, fabric texture, manual measurement, or manufacturing tolerances. However, we will review any concern fairly and consider the overall product description and the nature of the difference.

6. Colour and Size Considerations

Colours may appear slightly different depending on your monitor, mobile device, display brightness, room lighting, photography, and production batch. While we aim to present our products accurately, exact colour matching cannot always be guaranteed.

Bedding dimensions may also vary slightly because of cutting, sewing, fabric finishing, and manual measurement. Customers should review the size chart carefully and compare the listed measurements with their duvet insert, mattress, pillows, or existing bedding before ordering.

Selecting the wrong colour, size, pattern, or variant is generally treated as a change-of-mind return. An eligible product may still be returned within the 30-day period, but it must meet the return conditions described in this policy.

A duvet cover is designed to hold a separate duvet insert and is not itself a filled comforter unless the product page explicitly says otherwise.

7. Return Authorization and Instructions

Once we receive your request, our customer-support team will review it and normally respond within two to five business days. We may request additional information before approving the return.

If approved, we will provide return instructions and, when applicable, a return authorization number, prepaid shipping label, return address, customs instructions, or other relevant information.

You must follow the instructions provided and ship the product within the timeframe stated in the approval email. Approval may expire if the item is not dispatched within that period.

Please package the product securely to prevent moisture exposure, tearing, staining, odours, or transit damage. Whenever possible, use protective packaging and a trackable shipping method. Keep your shipping receipt and tracking number until the return has been completed.

CozyDuvet.store is not responsible for an unauthorized return, a package sent to an incorrect address, or an item lost because the customer did not follow the provided instructions.

8. Free Return Shipping

Eligible approved returns qualify for free standard return shipping, subject to the return process described in this policy.

Where prepaid labels are available, you must use the label supplied by CozyDuvet.store. If we authorize you to purchase return postage yourself, reimbursement is limited to the reasonable standard shipping amount approved in writing before shipment. Expedited, premium, oversized, or additional insurance charges will not be reimbursed unless we expressly authorize them.

Any customs declaration must accurately identify the package as returned merchandise. Customers may be responsible for avoidable customs charges caused by incorrect declarations, failure to follow instructions, or use of an unauthorized shipping method.

Original expedited-shipping fees, optional delivery upgrades, gift-wrapping fees, and similar optional services are generally non-refundable unless the order was defective, incorrect, undelivered, or the refund of those charges is required by law.

9. Exchanges

We may offer exchanges for another size, colour, pattern, or eligible product, depending on availability and destination.

The most efficient method may be to return the original product for a refund and place a new order after the return is approved. This helps prevent the preferred replacement from becoming unavailable while the original item is in transit.

Exchanges are not guaranteed until confirmed by our support team. If the replacement product costs more, the customer must pay the difference. If it costs less, we will refund the applicable difference after processing the exchange.

Products returned for exchange must meet the same conditions as standard returns. Replacement products may be unavailable, discontinued, or subject to different delivery times.

10. Refund Review and Inspection

After the returned package arrives at the designated return location, it will be inspected. Please allow approximately five to ten business days for inspection and processing.

We will notify you by email whether the refund has been approved, partially approved, or declined. If the return does not meet the conditions in this policy, we may refuse the refund or make a reasonable deduction for loss in value, missing components, use, washing, damage, contamination, or incomplete packaging, where permitted by law.

We will explain any deduction or refusal and may provide supporting information. Where practical, you may be given the option to have an ineligible product sent back at your expense.

11. Refund Method and Timing

Approved refunds are issued to the original payment method used at checkout. Shopify notes that refunds are generally returned in the currency the customer originally used for the order.

Once issued, the time required for the refund to appear depends on your bank, card issuer, payment processor, and country. Processing may take several business days and, in some cases, longer.

CozyDuvet.store does not control financial-institution processing times. If more than ten business days have passed since we confirmed that a refund was issued, contact us so we can verify the transaction details.

Shipping costs are refunded only where stated in this policy or required by law. Discount codes do not have cash value and are not refunded separately. If a refund reduces an order below the threshold for a promotion or bundle discount, the refund may be adjusted to reflect the value of products retained, where permitted.

12. Partial Refunds

A partial refund may be offered when:

Only one component of a set is damaged or missing

A minor issue does not prevent normal use and the customer agrees to keep the product

The returned product shows handling beyond reasonable inspection

Parts, accessories, packaging, or components are missing

The product has suffered a measurable reduction in value while in the customer’s possession

A partial refund will not be issued without communicating the proposed amount to the customer. Accepting a partial refund may resolve the relevant claim, except for rights that cannot legally be waived.

13. Order Cancellations and Changes

Contact us immediately if you need to cancel or modify an order. We will make reasonable efforts to help, but cancellation or modification is not guaranteed once fulfilment, packing, personalization, or shipment has begun.

If an order has already shipped, it must generally be received and returned through the standard return process. Refusing delivery without our prior written approval may cause delays, return charges, customs fees, or loss of the package.

If we successfully cancel an order before shipment, the payment will be refunded to the original payment method. Duplicate orders should be reported as soon as possible.

We may cancel an order where payment cannot be verified, the selected product is unavailable, an obvious pricing error occurred, the delivery address is invalid, the transaction appears fraudulent, or fulfilment is prohibited by law. We will notify you and issue any applicable refund.

14. Lost, Stolen, or Undelivered Packages

If tracking shows no delivery and the estimated delivery period has passed, contact us so we can investigate with the carrier.

If tracking shows that the package was delivered but you cannot locate it, please check the delivery area, mailbox, building reception, household members, neighbours, and any safe location used by the carrier. Contact us promptly if the package remains missing.

We may request that you complete a carrier declaration, theft report, or other supporting document. Remedies depend on the investigation, shipping records, destination, and applicable law.

A package returned because of an incomplete address, refused delivery, unclaimed parcel, unpaid import charge, or repeated unsuccessful delivery attempt may be refunded after it is received and inspected, less unrecoverable costs where legally permitted.

15. Gifts and Promotional Purchases

Gift recipients may contact us regarding an eligible return, but refunds are normally issued to the original payment method used by the purchaser. At our discretion, we may offer store credit to the gift recipient after verifying the order.

Buy-one-get-one offers, bundles, and other promotional sets must generally be returned in full to receive a full refund. If only part of a promotion is returned, the refund may be recalculated based on the regular or adjusted price of the products retained.

Free gifts included with an order must normally be returned when the qualifying purchase is refunded. If the gift is not returned, its stated or reasonable value may be deducted from the refund where permitted by law.

16. Chargebacks and Payment Disputes

We encourage customers to contact us before opening a chargeback or payment dispute. Our team will make a sincere effort to review the order, shipment, product condition, and requested resolution.

Opening a chargeback while a return or refund is already being processed may delay resolution because the payment may become controlled by the bank or payment provider. We reserve the right to provide order confirmations, tracking records, correspondence, photographs, delivery evidence, and policy information to the payment processor when responding to a dispute.

This section does not prevent customers from exercising lawful rights through their bank, card issuer, payment provider, or consumer-protection authority.

17. Consumer Rights

This policy provides a voluntary 30-day return option for eligible products, but it does not replace legal rights relating to defective goods, misleading descriptions, non-delivery, unauthorized transactions, warranties, or distance contracts.

Canadian guidance explains that businesses are not generally required to accept every change-of-mind return unless a product is defective or the merchant has adopted a return policy, but provincial and territorial rules may provide additional protections.

Where applicable law gives you stronger rights than this policy, the law will apply. If any provision of this policy is found unenforceable, the remaining provisions will continue to operate to the fullest extent permitted.

18. Policy Abuse and Fraud Prevention

We reserve the right to refuse or restrict returns associated with suspected fraud, altered evidence, repeated abuse, empty packages, substituted products, counterfeit items, intentional damage, excessive return activity, or violation of this policy.

Before refusing a return, we may review order history, shipment weight, carrier information, product identifiers, photographs, correspondence, and other relevant records. Any review will be conducted reasonably and subject to applicable law.

19. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, operations, customer-service procedures, Shopify features, or legal obligations.

The version displayed on CozyDuvet.store at the time of your purchase will generally apply to that order, except where a later update is required by law or provides greater protection to the customer.

The “Last Updated” date at the top indicates when this policy was most recently revised.

20. Contact Us

For questions, return requests, damaged-item claims, exchanges, cancellations, or refund assistance, contact:

CozyDuvet.store
Address: 8650 Boul. Gouin E, Montréal, QC H1E 1C2, Canada
Email: support@CozyDuvet.store
Phone: (647) 806-3729

Please include your order number and the email address used at checkout. Our team will respond with calm, thoughtful assistance and work toward a fair resolution consistent with this policy and applicable consumer-protection laws.